ZH
Zaid H
1 reviews | Active since Sept 2022
22 Nov 2022, 14:06
Vodacom are ***** and their service is pathetic
I ordered a fiber from Vodacom on the 15th August 2022 because they said it would be live in my are at the beginning of October 2022. It's already the 22nd November 2022 and I still don't have fibre! This is pathetic service from Vodacom, no matter how many times I call, I receive no feedback from Vodacom's "service" centre agents. They also won't log a ticket until the fibre goes live so I don't get any reference numbers and no one can be held accountable. If you are reading this review, save yourself the hassle and avoid Vodacon and MetroFibre.
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Replies (2)
Vodacom's replyOfficial
23 Nov 2022, 07:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Nov 2022, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
ZH
Zaid H's updateReviewer Update
23 Nov 2022, 13:02This is unacceptable! I was sold Fibre because I was told by Vodacom that the fibre would go live at the beginning of October 2022. You **** in order to get customers. It was false advertising. I will be reporting Vodacom and MetroFibre to the National Consumer Commission.
ZH
Zaid H's update23 Nov 2022, 13:02
Reviewer Update
This is unacceptable! I was sold Fibre because I was told by Vodacom that the fibre would go live at the beginning of October 2022. You **** in order to get customers. It was false advertising. I will be reporting Vodacom and MetroFibre to the National Consumer Commission.