DM
Daniel M

1 reviews | Active since Mar 2018

13 Jun 2022, 13:26

Vodacom are ***** and ******

I'm very angry and annoyed with vodacom that mislead and dupe people into taking contracts. Last week I received a call from Mr Sibisi from Durban who is working for vodacom rewards department. He told me that vodacom will like to reward me with a laptop contract at a lesser price. I told him what type of a computer I want and he said to me the computer he is giving me is worth R20000, has 8gb ram, 500gb memory and its very cool, he was so forceful that I get the contract because I will miss out and I eventually agreed because I need a laptop. Today I received the laptop and it's not what I sign up for, these vodacom consultants are ***** and are giving vodacom a bad name. I'm taking this thing back and I'm cancelling the contract, I didn't even open the box of the computer, because the sticker on the box show what type of a computer. The computer has 4gb ram, 128 gb memory and it doesn't even worth half of the price he said it's worth. What I can say is that please don't ever conclude a contract with vodacom consultants, they are *****.

0
Replies (2)
Vodacom
Vodacom's reply13 Jun 2022, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
DM
Daniel M's update19 Jun 2022, 12:37
Reviewer Update
But you are not assisting me at all with what I need, instead you are quiet in resolving my issue, now I'm being told that I have to wait 14 days whilst I don't have a computer and stuck with a wrong contract under my name