1 reviews | Active since May 2016

04 Dec 2019, 16:52

Vodacom are *****.

Vodacom you are *****. Nothing has been resolved. No one phoned me for feedback. I phoned in October to cancel my contact and i was promised 1G of data with my package from your retaining department. I did not receive my data and lodged a query. Now you claim that I will be getting 75% off 1G. That was not the original agreement. I would have not upgraded and i would have canceled. Why do you lie to customers just so they can stay with you. False promises. U record all calls so why cant you resolve my problem and keep to the agreement.

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2019, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team