VODACOM are institutionalised ********

It's actually my fault for answering the call. The whole process is like a ****. I was contacted to tell me I am not on the optimal package and that for a mere R12 extra per month I could have double the data and remove the SMSes. I went against my better judgement and said "On your assurance that there's nothing funny going on and it really does only put up my account bu R12, I am prepared to do it". They then take you through 7 questions where you are only allowed to answer yes or no. You can't clarify, you can't put any provisos nothing. Just yes or no. Then when it comes through, you find that she was "comparing" your current cost with handset installment against the increased price without the handset installment. I completely mean-spirited and dishonest comparison designed to fool me. Well, lady. I got the drop on you I checked your quote and I called back and logged a cancellation immediately. If you dare bill me more on Dec 1 I will lodge a ***** complaint with the Ombudsman! FU.