Vodacom are ***********, slimy or blatant *****.

I have two numbers with Vodacom. I was contacted by someone from Vodacom saying my Smart Topup Plan was discontinued and I was being migrated to a Red plan as it was compulsory. That was in June. I told the consultant that as it was compulsory I don't have much of a choice and that as long as I was not paying more than I was paying now, they can do the migration on my main number. The consultant than proceeded to go against what I had requested, migrated my secondary number and not my main number and then charged me a migration fee, a ********** act by the definition of the word. I have called several times every month since and have been moved from one department to another stating that they cannot migrate me back as the plan is discontinued, and that they would not reinstate my contract discount. They also have not refunded me for the migration fee either. After making several calls the only thing that I am being told is that I cannot be moved back to the previous plan and that they cannot reinstate my account. I'm being generous in the level of incompetence and ignorance displayed by the consultants I have subsequently dealt with in the follow up to this. I have been told several times that I need to be contacted on a specified number with feedback, had the consultant confirm the number and that they would call be back and have not received any calls back on several occasions past their stated waiting period. I have had the information that I relay regarding my query ignored and told that they cannot access the information regarding an investigation that they said they would do was not available/could not be accessed. Just today I was told that the sales department that had previously stated that they were investigating my query and would give me feedback within 24-72 hours (13 days ago) does not handle my type of queries. There are clearly several instances of Vodacom directly contradicting itself in several discussions. They have gone against a contractual agreement and have placed several hurdles in the path of resolving this issue whether by malice or ignorance and incompetence. The amazing thing is that they are able to contact me about upgrading my account after all of this. If this issue remains unresolved, the issue having a simple resolution by the time my next payment is due, I will be filing my complaint to the consumer commission , informing mt lawyers to begin preparations and discovery for legal action and cancelling my contract and never using them again.