JM
Jermaine M
1 reviews | Active since Nov 2012
30 Jun 2021, 15:01
VODACOM ARE ***********!!
My fibre connection goes off at 8:30am. I called several times for support and no one can figure it out.
We get a call almost 8 hours later to say our line has been cancelled!!!!!!!!!
All I did was query about how I go about cancelling the line because the service and support is exceptionally poor most of the time.
So it seems someone at Vodacom took the liberty and cancelled our line anyway!
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
01 Jul 2021, 06:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jul 2021, 06:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JM
Jermaine M's updateReviewer Update
02 Jul 2021, 14:33While I do appreciate the prompt response and kind words I am still without service more than 48hours later.
This is disgusting
This is disgusting
JM
Jermaine M's update02 Jul 2021, 14:33
Reviewer Update
While I do appreciate the prompt response and kind words I am still without service more than 48hours later.
This is disgusting
This is disgusting
