JM
Jermaine M

1 reviews | Active since Nov 2012

30 Jun 2021, 15:01

VODACOM ARE ***********!!

My fibre connection goes off at 8:30am. I called several times for support and no one can figure it out.

We get a call almost 8 hours later to say our line has been cancelled!!!!!!!!!

All I did was query about how I go about cancelling the line because the service and support is exceptionally poor most of the time.

So it seems someone at Vodacom took the liberty and cancelled our line anyway!

0
Replies (2)
Vodacom
Vodacom's reply01 Jul 2021, 06:37
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
JM
Jermaine M's update02 Jul 2021, 14:33
Reviewer Update
While I do appreciate the prompt response and kind words I am still without service more than 48hours later.

This is disgusting