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Antoinette D

1 reviews | Active since Nov 2018

03 Dec 2020, 15:11

VODACOM ARE IMMORAL, AND *******

Although the people working in their branches are helpful, try and correct incorrect billing and you will receive the most horrific service. 25 minutes on hold is common and you will be cut off repeatedly - I am sure they hope that you will just give up. However, I am being charged for three accounts. One I cancelled two months ago - when I query, I am told it IS cancelled, but the money is still coming off my bank account every month. However, it is not registered on my invoice... The other number is not even in my name! I try and get it cancelled and am told it is valid until 2023?!!!! ***? Enough already. Time for a new service provider.

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Replies (1)
Vodacom
Vodacom's reply04 Dec 2020, 07:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team