VODACOM ARE HEARTLESS *******

I have been with vodacom for the past 12 years of my life and am absolutly horrified at my most recent experience with them. After upgrading my phone they made my account an uncapped account and at NO time informed me of this. I went to a store to get my upgrade and was informed it would be so much easier and faster for me to do it online. I was given NO notification of these changes being made to my account. I have never had an uncapped account. Why would I change now????? Your fees are in all honestly LUDACRIS. When I top up my account, 1GB of data cost me R149, They have debited R3289 off of my account for this month for using 2GB of DATA!!!!!!!!! As if my payment of R500 for my device a month isn't enough already My invoice balance was R3005 and you charged me even more on top of the already ghastly amount. I have called you and have been given no answers. I have been into your store in Blue Route Western Cape and have again been given no answers. All you do is pass the buck. You have ignored me and have not once even tried to help me with this issue. South Africans in this day and age are all struggling financially and you feel that it is Ok to do such a thing. As you are a large corporation I am sure that R3289 is nothing to you, however, to most normal South Africans that is what we survive off for the remainder of the month . You take our hard earned money like you have a right to, without any explanation . You are not even giving us a chance. This is utterly heartless. I now have NO MONEY for petrol and shall have to pray that I manage for food for this month and the next. You should be ashamed of yourselves. I now also have next month to look forward to when my account is debited for April!!!! I do not have another R5000 to give for 3GB of data. For some people the struggle is real and obviously Vodacom has no actual care for their clients well being at the end of the day. You are oh so quick to call me on a daily basis to sell me unnecessary garbage but when an actual problem actual arises where are you Vodacom????