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shiven S

1 reviews | Active since Sept 2018

08 Dec 2022, 20:44

VODACOM ARE **********!!!!

I purchaser a Samsung Fold Z3 in November 2021 from Telkom. A few days ago I woke up for work and found that there are four colorful dots on the fold of the screen. This was strange as I knkw for a fact I never drop the phone and if I did the screen would crack. I then took the phone to Vodacom repair center in old Fort Road KZN where I was helped by the most *********** person ever who took down incorrect details, advised me that the phone has a common issue of this sort.

7 days later I call for an update and they cannot find my device because of incorrect info taken. After many calls they find my device and advice that the warranty is void due to the damage of my phone. I explained myself that the phone was not dropped or neglected and the damage was not self inflicted so how us this possible. Yet to hear from them as they still do not wish to honor my warranty.

I explained on email that I will go through a polygraph test to ensure that I did nor drop or damage my phone and the damage on the phone is not from dropping the phone or damaging it. I have asked for my phone back and I will take this up legally. Vodacom cannot provide a report on the assessment nor can they advise what caused the damage. Vodacom quoted me R14000 to repair the device.

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Replies (4)
Vodacom
Vodacom's reply09 Dec 2022, 08:16
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
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shiven S's update12 Dec 2022, 20:15
Reviewer Update
Nonsense Vodacom. MY DEVICE IS BEING RETURNED DUE TO VODACOM NOT HONOURING MY WARRANTY BUT THE REPAIR CENTER CANNOT CONFIRM HOW THE TYPE OF DAMAGE ON MY DEVICE OCCURRED. NOBODY CALLED ME FROM VODACOM. USELESS SERVICE, NO EMPATHY. VODACOM ARE **********.
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shiven S's update14 Dec 2022, 18:36
Reviewer Update
That is a lie Vodacom. The device has missing pixels on the centre ot the screen. I ask the repair center to provide me a report on how the screen is damaged and you can't. Vodacom is pathetic. Do not lie on this platform. Provide the facts. Let's do a polygraph test to confirm all off this. Let's do a polygraph test to distinguish exactly what happened to the device. Vodacom are ********** I stick to my statement. If you Vodacom sticks by their statement that the damage was inflicted or caused by myself or my knowledge then let's do what it takes to get to the bottom of it. Do not hide behind comments and false statements. WHO EVER READS THIS SHOULD KNOW NEVER TO TRUST NOR SUPPORT TJIS ********** COMPANY.
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shiven S's update20 Dec 2022, 17:12
Reviewer Update
I COLLECTED MY DEVICE TODAY WITH IT BEING NOT REPAIRED AND DAMAGED PHYSICALLY. I DID NOT HAND IN THE DEVICE IN THAT MANNER. QUERY WITH THE STORE PERSON MALVIN WHOM RECEIVED THE DEVICE FROM ME. I HANDED MY DEVICE IN UNDER A CAMERA THAT WILL IDENTIFY CLEARLY WHETHER MY DEVICE WAS DAMAGED. VODACOM ARE **********. PUT YOUR TEAM ON A POLYGRAPH TEST AS WELL AS MYSELF TO SEE WHO IS LYING. NOBODY CALLED. VODACOM IS INSISTING THAT THE CUSTOMER IS WRONG AND THEY ARE RIGHT. **********!!! THERE WAS AN EMAIL SENT TO THE STORE THAT MY DEVICE WILL BE REPAIRED UNDER WARRANTY AND THEY MUST ADVISE THE CUSTOMER OF WHICH THEY DID AND NOW THEY SAYING THEY WONT REPAIR IT. HAHAHA. COME FORWARD VODACOM AND CHALLENGE ME ON THIS. I HAVE ALL THE PROOF.

BRING THE CAMERA FOOTAGE. BRING YOUR EMPLOYEES FORWARD AND A POLYGRAPH TEST. DO WHAT IS RIGHT TO PROVE YOURSELVES RIGJT BECAUSE VODACOM IS A ********** COMPANY AS IT STANDS WITH MY FACTS.