Vodacom are **********

<p> Long story short an upgrade was done on my number 2 weeks ago without my authority and still no explanation as to why.Agents as well as team leaders are ***********.They cannot honour a simply call back to a customer that has a problem as huge as this.I have spent over 3 hours in the pass 2 weeks on calls to the call centre been placed on hold for long periods and calls been dropped on me as well. The biggest joke is a manager called Thando from the retentions team who promised me goodwill for the inconvenience and 8 days later still nothing.</p> <p> </p> <p>Iv had it with vodacom s#hit service and im consulting with my lawyer and compliance board.</p> <p> </p> <p> Im Passed the reconciliation stage as iv given vodacom enough time to resolve.</p>