BK
Bokang K

1 reviews | Active since Feb 2020

06 Sept 2020, 15:49

Vodacom are **********

Have a contract with vodacom and been paying every month by debit order, now some rude consultant calls to tell me they didn't receive payment for August and I tell him I was debited on the 3rd but he's rude when I tell him my initial request was to be debited on the 7th. I send proof of payment after he tell me that if they don't receive that proof I will be debited 450 which is two months debits plus 100 penalty. But I send proof 20 times, call ten time and end august my bill is 625 which is funny cause this company is very **********. STAY AWAY FROM VODACOM PLEÀSE.

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Replies (1)
Vodacom
Vodacom's reply06 Sept 2020, 15:55
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team