Vodacom are ****ers luring us to take fibre contracts

I took a contract with Vodacom fibre on November 2025. It needed to be activated from January 2026.it was activated on the 02 January 2026. From the 12th January 2026 my internet is not working. I have been calling the customer care call center speaking to various agents. No one can assist. They say they cannot pick up the router on the line. I have emails to say the fibre line is active and vodacom says I must plug in my router. Nothing happens. When I call the customer care line they say they don't know what to say? Please do not take fibre contracts out with vodacom. They are ****ers