1 reviews | Active since May 2023
Vodacom are ******!
Vodacom are cooks and unprofessional. I had a 24 months contract of Home internet for 100 GB for a year and a half. Some sales lady knocked at my gate introducing Unlimited Fibre. Told her I'm still in contract of Home internet and the contract is not up for renewal yet. She told me that as long as it's with Vodacom I can upgrade to fibre continuing with the existing contract. She signed me up and it started running. I contacted customer care to make sure that the previous home internet does not continue and I don't get double billed. No one wanted to help me. Got the invoice for both services. I called and followed up for 3 months to get 1 service removed. Supervisor told me she will take it to management and will come back to me In 3 days. None of that happened. I called 6 days later. She did not want to come to the phone when I asked for her. They kept calling me to ask for payments. I told them to fix my invoice and send me a fixed and correct one. That supervisor told them to tell me I'm in areas I can't cancel any of the services I have to pay before they do. I was not even supposed to be billed for both. I have been calling for the whole month to make sure I have 1 service bill but no. They running away from the mess and don't wanna fix. They are ******!!!! Selling false products.
