AM
Andre M
1 reviews | Active since Nov 2011
04 Feb 2019, 08:53
VODACOM ARE DISHONEST
I signed a contract with Vodacom which allowed me to keep 6 months of airtime on my phone, (5 months plus current). They have now changed the terms and conditions to only keep 3 months of airtime, (2 months plus current). However, I did not sign up for this, and for their to be a valid contract there must be and offer and an acceptance of that offer.
So I will be changing to another cell phone service providery as well as taking Vodacom to the small claims court to recover the money they owe me for both my airtime and the time spent on the claim.
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Replies (2)
Vodacom's replyOfficial
04 Feb 2019, 09:58 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2019, 09:58
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Feb 2019, 11:03Dear Andre,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please see below link for terms and conditions of the uChoose Flexi Price Plans: https://myvodacom.secure.vodacom.co.za/vodacom/terms/uchoose-terms-and-conditions Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please see below link for terms and conditions of the uChoose Flexi Price Plans: https://myvodacom.secure.vodacom.co.za/vodacom/terms/uchoose-terms-and-conditions Regards Consumer Website Team(SA)
Vodacom's reply04 Feb 2019, 11:03
Official
Dear Andre,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please see below link for terms and conditions of the uChoose Flexi Price Plans: https://myvodacom.secure.vodacom.co.za/vodacom/terms/uchoose-terms-and-conditions Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please see below link for terms and conditions of the uChoose Flexi Price Plans: https://myvodacom.secure.vodacom.co.za/vodacom/terms/uchoose-terms-and-conditions Regards Consumer Website Team(SA)