1 reviews | Active since Aug 2017

07 Jan 2019, 08:37

VODACOM ARE DISGUSTINGLY USELESS AND CONTINUE TO BE USELESS.

VODACOM must be the most disgusting and useless service provider on the planet. Have been paying my monthly account for the last 10 years (longer than I can remember in fact) with my cc. Last transaction being the 30/11/2018 which was taken from my credit card account and now they say i am in arrears of over R1000? I have no control over the transaction Vodauseless have my credit card details and it is automatic. Now suddenly on 1st JANUARY there was no money charged to my cc account. I dont do this VODACOM do. phoning in is the scariest part, useless, unprofessional service, no one understands the situation and phoning accounts sounds like a market in the background one cannot even hear the call centre agent with all the noise, then i was cut off. A F....n DISGRACE. I now still dont know what is going on and I have to go to work. this level of service and uselessness belongs in the dark ages.. get your act together Vodacom... you need us more than we need you and many people I know are migrating...... I AM BACK TO SQUARE ONE WITH AN ACCOUNT IN AREARS DUE TO NO FAULT OF MINE. down with VODACOM.

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Replies (1)
Vodacom
Vodacom's reply07 Jan 2019, 10:13
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team