JA
Jarrod A
1 reviews | Active since Jul 2011
02 Mar 2021, 06:37
Vodacom are disappointing
I phoned Vodacom on the 13th December to cancel my contract. They said that it takes a month. Around the 7th January I phoned to confirm that I am still being moved to prepaid. They didn't submit the cancellation but assured me they'll cancel it by 13th February. 13th February my phone contract gets cancelled. 1st March, they debit my contract amount. Two months worth of contract money they've debited when they shouldn't have. Now I have to phone and try and fight to be refunded, and have them remove the debit order.
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Replies (4)
Vodacom's replyOfficial
02 Mar 2021, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Mar 2021, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JA
Jarrod A's updateReviewer Update
02 Mar 2021, 16:03Still awaiting correspondence
JA
Jarrod A's update02 Mar 2021, 16:03
Reviewer Update
Still awaiting correspondence
JA
Jarrod A's updateReviewer Update
03 Mar 2021, 16:58Still waiting for the response from the below. And I can't even contact your cancellations department because you've moved my number over to prepaid, while still billing me for a contract I'm not on!!!!!
I phoned Vodacom on the 13th December to cancel my contract. They said that it takes a month. Around the 7th January I phoned to confirm that I am still being moved to prepaid. They didn't submit the cancellation but assured me they'll cancel it by 13th February. 13th February my phone contract gets cancelled. 1st March, they debit my contract amount. Two months worth of contract money they've debited when they shouldn't have. Now I have to phone and try and fight to be refunded, and have them remove the debit order.
I phoned Vodacom on the 13th December to cancel my contract. They said that it takes a month. Around the 7th January I phoned to confirm that I am still being moved to prepaid. They didn't submit the cancellation but assured me they'll cancel it by 13th February. 13th February my phone contract gets cancelled. 1st March, they debit my contract amount. Two months worth of contract money they've debited when they shouldn't have. Now I have to phone and try and fight to be refunded, and have them remove the debit order.
JA
Jarrod A's update03 Mar 2021, 16:58
Reviewer Update
Still waiting for the response from the below. And I can't even contact your cancellations department because you've moved my number over to prepaid, while still billing me for a contract I'm not on!!!!!
I phoned Vodacom on the 13th December to cancel my contract. They said that it takes a month. Around the 7th January I phoned to confirm that I am still being moved to prepaid. They didn't submit the cancellation but assured me they'll cancel it by 13th February. 13th February my phone contract gets cancelled. 1st March, they debit my contract amount. Two months worth of contract money they've debited when they shouldn't have. Now I have to phone and try and fight to be refunded, and have them remove the debit order.
I phoned Vodacom on the 13th December to cancel my contract. They said that it takes a month. Around the 7th January I phoned to confirm that I am still being moved to prepaid. They didn't submit the cancellation but assured me they'll cancel it by 13th February. 13th February my phone contract gets cancelled. 1st March, they debit my contract amount. Two months worth of contract money they've debited when they shouldn't have. Now I have to phone and try and fight to be refunded, and have them remove the debit order.
Vodacom's replyOfficial
04 Mar 2021, 14:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled and necessary credit processed with reference ***. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2021, 14:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled and necessary credit processed with reference ***. Regards Consumer Website Team
Best regards,