Vodacom are deaf

<p>The Vodacom Circus</p> <p>I have been with Vodacom for the last 6 years and I have something really nice to say about them. I have phone, complained, shouted, visited their useless Vodacom branch in Northgate and they have still not resolved this issue.</p> <p>My first encounter with Vodacom was a complaint about my air time being consumed by my data. Let me explain</p> <p>I purchase data using my excess amount from my air time. The amount of data purchased was 3Gb. Vodacom were very quick to send me an SMS that the data purchased will expire in 30 days’ time, this I accepted, I used the data, not remembering the expiry date I continued to use my data with the knowledge that Vodacom will terminate on the date agreed in their SMS.</p> <p>LO and behold, I tried to make a phone call and to my surprise I received a voice message that there was no air time left and that I must top up. I know I still had a Few hundred Rands worth of air time left .</p> <p>I contacted their call center and was notified that my airtime had been consumed by my data, I was shocked and annoyed. They said it was in their contract. I did a search on their pathetic unfriendly website for the said contract, to which I received 472 PDF documents … now that is so pathetic. I am not/will not read through 472 PDF documents for air time consumed by data…. I contacted them and they identified a specific document where the clause is. I read the clause and realized it was a written in such a way that it is stacked in Vodacom’s favor. I complained via “Hello Peter” and Vodacom responded by reimbursing my air time and giving me an addition 1 Gb data. Now that was the first incident.</p> <p>I have paid my Vodacom bills faithfully every month via debit order and have had no problem until October 2016. At that moment in time I had 3 cell phones on my account, My Son, My daughter and my own, All were on a two year contract. My contract was due to expire 30th December 2016, The other two Phones 30th October 2016, since they were placed on my account 2 month prior to my current contract. The contract on these two phones was for 24 months</p> <p>In the middle of September 2016 a Vodacom Marketer contacted me with an option to renew my contract as it was coming up for renewal. I instructed the said marketer that I no longer wish to continue doing business with Vodacom and that I want the 2 Phones of which I informed them of the numbers to be removed from my account. IE I’m giving them more than a months’ notice that those two contracts will be discontinued from the said contract end date 30th October. I also informed the Intelligent person that my contract for my own phone must not be renewed and that I will terminate the contract at end December, the contract end date</p> <p>I received my bill end September to which I gladly made a payment, At the end of October to my surprise my debit order still indicated a payment was taken for the other two phone that were supposed to be removed from my account. I reversed the debit order and contacted Vodacom. After much discussion and their system “going down” such a lie.</p> <p>The same happened end of November despite my visiting their branch in Northgate. I just simply reversed the debit order again</p> <p>I was harassed my Vodacom with phone calls requesting payment despite me discussing the issue with them. This included SMS</p> <p>My phone number has been disconnected due to none payment.</p> <p>I received my statement from Vodacom in December and they have now billed me for October, November and December for all three phones, plus some R100 that came from nowhere.</p> <p>I received a call from their collection department, and guess what I had to explain all this over again.</p> <p>I told the intelligent person I will only pay what is due for my phone up to the end of December and I will not pay for the other two phones that should have been removed way back at the end of October, now they have billed me for January as well.</p> <p>I’m sick of Vodacom. I will NOT PAY until they sort my account out.</p> <p>To those in Vodacom reading this it is simple, you cannot just make up the rules as you go along, I asked you to remove 2 phones from my account; you did not and are still billing me for them.</p> <p>My contract ended 30th December 2016, I gave you 3,5 months’ notice and the 2 month notice and then 1 month notice yet you still bill me for those phones </p>