NL
Nomawonga L

1 reviews | Active since Apr 2017

21 Apr 2017, 16:27

VODACOM ARE DAY LIGHT ******S

<p>I took a contract last year September ,In October the 1st debit order went off from my account ,In January I called vodacom to notify them that my pay day was changing from 30th to 15th of the month,in March double my usual payment was debited and I reversed it as there was no explanation for that,now I was told that in Dec money was not taken from my account I only found this when my calls got barred,I just paid R500 which was an amount agreed upon by the customer service,I am pregnant and stay alone and Im without a phone,I cant wait port my number to another network,other people in my office have had this bad experience with the *****ed Vodacom,</p>

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Replies (1)
Vodacom
Vodacom's reply22 Apr 2017, 06:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team