1 reviews | Active since Dec 2021
Vodacom are ******
Vodacom at this stage is purely thinking that they are above South African law. If this is greed or incompetence. That i do not know. I urge Vodacom to contact me within 72 hours to remedy this grave error. They are breaching contract and breaking South African CPA laws. For context. They went and cancelled my contract without my consent. Leaving me without service. Causing huge inconveniences. I would like to mention that HP Attorneys are just as *********** in this matter. Vodacom is breaching CPA under ******** billing for the full contract. The CPA limits the reasonableness of penalties or cancellation fees. • You cannot be forced to pay the entire remaining contract if the supplier cancels unilaterally or imposes a penalty that is punitive rather than reflective of actual loss. • A recent National Consumer Tribunal decision against Vodacom (2023) ruled that charging excessively for contract cancellation was ********. This is directly analogous. Furthermore Right to fair, transparent billing (Section 22). • Right to receive notice of cancellation and explanation of any charges (Section 49). NOT PROVIDED FROM VODACOM • Right to challenge unreasonable penalties (Sections 48–49). VODACOM IS NOT LOOKING INTO MY REQUEST
Should this go any further. I will start legal proceedings against Vodacom. Starting by the National Consumer Commission (NCC). Should my credit profile be tarnished due to Vodacom’s inability and lack of common sense. I will further sue for damages
Hope i get a call within 72hours. Thanks Matter : HP***4
Thank you for bringing your complaint to our attention. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
