Vodacom are ****** and their staff worse and lazier than Home affairs

I have been a Vodacom customer since the inception of cell phones in SA. That is a long time....My contract was due to expire 30/11/2020 and I was contacted by the upgrade department which I declined and proceeded to cancel my contract. With Covid and salaries that were cut and jobs becoming redundant it was my decision to not be bound by a contract that could bite me later. I got this call end Oct and cancelled meaning end Nov Im good. I received an account with line charges for Dec which I paid. January I received nothing so my contract has eventually been cancelled. Feb I suddenly received an account with two months arears charge of R1035. I tried all avenues, spent a whole day on the phone enquiring why it was not cancelled and all I got was we do not see any cancellation and if you do not pay R1035 we cannot cancel and you will be charged even though I do nit have the services. I had people sounding like they were asleep and cut off after holding on for ages...people sighing because they had to answer a call only to cut me off again and no-one would put me through to a manager...I had to deal with lazy *********** staff at Vodacom . One lazy helped a bit to get me through to cancelations. She even phoned me back to get me through...her name was Prudence Selebogo( what a star) but the joy was short lived a Nicolene dropped the phone on me again. Are there managers at Vodacom???? if so they are as scarce as the vaccine . Vodacom your service sucks and you should be ashamed. After paying I got a reference number and about 2 hours later a message saying I am in arrears. I want my money back..