Vodacom are ****** and have no customer service at alll!

I was entitled to upgrade in March this year and it took til May for someone to contact me to do the upgrade. I asked for the deal I saw on the Vodacom website as well as on my phone - a Smart Date 2gig with Samsung A12 phone! This entitled me to 2 gig and 150 minutes talk time. This was on a recorded conversation. Surprise surprise on 1 May I get informed that I had only got a Smart Data 1 gig package - with only 1 gig and 75 minutes. Despite calling twice a week since then - don't bother with Customer services they don't have any One of their people told me I would have to return the phone and then wait for up to 3 months for the matter to be settled? REALLY - after downloading all my contacts and apps on the new phone!!! I eventually got through to Upgrade on ***4 and after dozens of calls I have now been communicating with the same Vodacom staff member whose only excuse is that she has had the dispute "escalated" which is the same ******* all government departments hand out to the public. What ******* - how long does it take to listen to the original conversation? Why would I downgrade from my previous Smart Data package of 2 gig and 200 minutes? So naturally I ran out of data and had to buy top ups to survive the month. I am a customer of over ten years and this is how Vodacom treat me?? I can only share in the hope that other victims avoid Vodacom and move to other service providers as I intend to do as soon as I have had their CEO in person in the Small Claims Court where I will be demanding that my contract be cancelled entirely