MD
Marco D
1 reviews | Active since Mar 2013
11 Aug 2019, 23:36
Vodacom are ******.
******.
So my account was fully paid up and finally cancelled after Vodacom breached the Consumer Protection Act, and refused to cancel it. I received an invoice that showed that I owed nothing, but now they are saying that there are outstanding fees.
I just cannot understand what is going on.
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Replies (3)MD
Marco D's updateReviewer Update
12 Aug 2019, 23:06This company continues to send me letters of final demand. I have twice forwarded the proof that my account was fully paid up for the subscription period and was cancelled. My contract was supposed to end in March 2019.
They did not send me a letter saying it was coming to and end like the Consumer Protection Act advises - *******ly continuing it after I informed them that it was supposed to end and now they demand payment.
They did not send me a letter saying it was coming to and end like the Consumer Protection Act advises - *******ly continuing it after I informed them that it was supposed to end and now they demand payment.
MD
Marco D's update12 Aug 2019, 23:06
Reviewer Update
This company continues to send me letters of final demand. I have twice forwarded the proof that my account was fully paid up for the subscription period and was cancelled. My contract was supposed to end in March 2019.
They did not send me a letter saying it was coming to and end like the Consumer Protection Act advises - *******ly continuing it after I informed them that it was supposed to end and now they demand payment.
They did not send me a letter saying it was coming to and end like the Consumer Protection Act advises - *******ly continuing it after I informed them that it was supposed to end and now they demand payment.
MD
Marco D's updateReviewer Update
14 Aug 2019, 01:52Vodacom keeps repeating itself. Long story short, they did not notify me of cancellation which they are supposed to do in writing and continued the contract and now want to charge me for their mistake.
MD
Marco D's update14 Aug 2019, 01:52
Reviewer Update
Vodacom keeps repeating itself. Long story short, they did not notify me of cancellation which they are supposed to do in writing and continued the contract and now want to charge me for their mistake.
MD
Marco D's updateReviewer Update
14 Aug 2019, 02:07 "Our records reflect that your account is in arrears with R601.94. This amount comes from February invoice of R503.37 and R18.01 that was not paid. "
Date Type Item No Item Reference Debit Credit Balance2019/03/28 CSH SCB*** V*** R-504.71 R0.00
2019/03/09 VSP Tm***6 I*** R-20.00 R504.71
2019/03/01 VSP Tl***4 I*** R-1000.00 R524.71
I made payment to square it all.
"Also it reflects that you requested contract end date on the 26/03/2019 after the invoices were generated as the R503.37 was generated on the 02/02/2019 and the R18.01 on the 01/03/2019. The R18.01 the payment for the R18.01 reflects on the system."
I paid R504.71(for the R503.37), I paid R-20.00 (for the R18.01). You've sent me proof of what you're refuting and at the end of March, your statement shows zero. "You were also advised the contract end date is the 01/04/2019. Cancellation was then loaded on the 17/04/2019 and there is no invoice generated for that month."
My contract end date was the 31/03/2019. The 01/04/2019 date is where you continued the contract without notifying me, which is *******.
"Meaning you are liable for the amount in arrears. Please also note I've forwarded the statement for your perusal."
Stop trying to ****** me.
Date Type Item No Item Reference Debit Credit Balance2019/03/28 CSH SCB*** V*** R-504.71 R0.00
2019/03/09 VSP Tm***6 I*** R-20.00 R504.71
2019/03/01 VSP Tl***4 I*** R-1000.00 R524.71
I made payment to square it all.
"Also it reflects that you requested contract end date on the 26/03/2019 after the invoices were generated as the R503.37 was generated on the 02/02/2019 and the R18.01 on the 01/03/2019. The R18.01 the payment for the R18.01 reflects on the system."
I paid R504.71(for the R503.37), I paid R-20.00 (for the R18.01). You've sent me proof of what you're refuting and at the end of March, your statement shows zero. "You were also advised the contract end date is the 01/04/2019. Cancellation was then loaded on the 17/04/2019 and there is no invoice generated for that month."
My contract end date was the 31/03/2019. The 01/04/2019 date is where you continued the contract without notifying me, which is *******.
"Meaning you are liable for the amount in arrears. Please also note I've forwarded the statement for your perusal."
Stop trying to ****** me.
MD
Marco D's update14 Aug 2019, 02:07
Reviewer Update
"Our records reflect that your account is in arrears with R601.94. This amount comes from February invoice of R503.37 and R18.01 that was not paid. "
Date Type Item No Item Reference Debit Credit Balance2019/03/28 CSH SCB*** V*** R-504.71 R0.00
2019/03/09 VSP Tm***6 I*** R-20.00 R504.71
2019/03/01 VSP Tl***4 I*** R-1000.00 R524.71
I made payment to square it all.
"Also it reflects that you requested contract end date on the 26/03/2019 after the invoices were generated as the R503.37 was generated on the 02/02/2019 and the R18.01 on the 01/03/2019. The R18.01 the payment for the R18.01 reflects on the system."
I paid R504.71(for the R503.37), I paid R-20.00 (for the R18.01). You've sent me proof of what you're refuting and at the end of March, your statement shows zero. "You were also advised the contract end date is the 01/04/2019. Cancellation was then loaded on the 17/04/2019 and there is no invoice generated for that month."
My contract end date was the 31/03/2019. The 01/04/2019 date is where you continued the contract without notifying me, which is *******.
"Meaning you are liable for the amount in arrears. Please also note I've forwarded the statement for your perusal."
Stop trying to ****** me.
Date Type Item No Item Reference Debit Credit Balance2019/03/28 CSH SCB*** V*** R-504.71 R0.00
2019/03/09 VSP Tm***6 I*** R-20.00 R504.71
2019/03/01 VSP Tl***4 I*** R-1000.00 R524.71
I made payment to square it all.
"Also it reflects that you requested contract end date on the 26/03/2019 after the invoices were generated as the R503.37 was generated on the 02/02/2019 and the R18.01 on the 01/03/2019. The R18.01 the payment for the R18.01 reflects on the system."
I paid R504.71(for the R503.37), I paid R-20.00 (for the R18.01). You've sent me proof of what you're refuting and at the end of March, your statement shows zero. "You were also advised the contract end date is the 01/04/2019. Cancellation was then loaded on the 17/04/2019 and there is no invoice generated for that month."
My contract end date was the 31/03/2019. The 01/04/2019 date is where you continued the contract without notifying me, which is *******.
"Meaning you are liable for the amount in arrears. Please also note I've forwarded the statement for your perusal."
Stop trying to ****** me.