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niquita J

1 reviews | Active since Jul 2016

11 Jul 2019, 20:37

Vodacom are ******!!!

I am an old customer of vodacom. I have 2 contracts with them connecting three numbers.

I have been calling and emailing vodacom to cancel insurance on one of my lines because it's a Sim card thus it doesn't need to be covered.

Since April they promised to cancel the insurence but till this day they charging me.

Everytime I call their consultants say, the insurance has been canceled. When the invoice the insurance is not canceled.

I work hard for my money and would like to be reimbursed for every cent you charged me since January.

Otherwise I am canceling all my contracts with you. Honestly, I can't be in a relationship with a company that *****s and don't respect me.

0
Replies (2)
Vodacom
Vodacom's reply12 Jul 2019, 08:16
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply25 Jul 2019, 17:09
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.

As per our discussion, your query has been resolved. 

Regards
Vodacom Consumer Website Team