DM
Daniel M

1 reviews | Active since Mar 2018

11 Feb 2019, 21:24

Vodacom are ******

Yesterday on the 10th February 2019 I bought 500mb data for the number +27 72 ********** of my girlfriend using my absa banking app, money was paid but the data was not credited even though it went through from my bank. Today the 11th I phoned my bank enquiring about it and they confirmed that the transaction went through but when we phone vodacom they are telling us we bought it for a wrong number even though we have a confirmation that we bought for the right number. I feel we are being victimized by vodacom, my girlfriend spend the whole of yesterday without data she was not believing that I bought the data up until I sent her the proof . Vodacom are ******.

0
Replies (2)
Vodacom
Vodacom's reply12 Feb 2019, 07:45
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  
Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team  
Vodacom
Vodacom's reply12 Feb 2019, 08:04
Official
Dear Daniel, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)