CJIS
Complaints JSE Investor Services

1 reviews | Active since Sept 2021

26 Aug 2021, 15:18

Vodacom are ******

after numerous attempts to cancel my account to number *** Account number: I***-6 this has clearly not happened because I am still receiving invoices & statements. further to this after receiving an email from Vodacom's SRM department on Wed, Jul 21, 2021, at 6:27 PM advising me that the account is cancelled. today i recieved a demanding letter from Vodacoms Collections agency HP Attorneys demanding more money. is Vodacom doing so bad financially that they are now cornering their clients to pay regardless if they have cancelled ? i think that this is disgusting how you operate in business and your CEO should hide his head in shame because after explaining this to countless people in his organization no one can help and each one just pushed to buck and balme to another department that has no end in sight! Mr Shameel Joosub you should look into your operational inefficiences and sort it out!

unhappy client Shadon Moodley

0
Replies (1)
Vodacom
Vodacom's reply27 Aug 2021, 07:26
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team