Vodacom are ******

Vodacom recently phone me to upgrade my husband's number. He was on a U choose flexi 375 (R375) They offered me a u choose flexi 390 as a special deal with no handset for R279 a month. So I accepted it. This month I was expecting a debit of 279 to come off my account. But no they took R1049. 84. How on earth is that even allowed. So I sent a message to vodacom via Facebook messenger as you can't find a vodacom account query number anywhere. It took 12 days for them to investigate. No call from them. I received a message to contact Mondo customer care with a reference. To be told that the agent made a mistake. And she will request a cancellation of the upgrade. So after me having to call to follow up with vodacom mistake. I still need to phone and query an additional VAS 3gb which was added on and this another number to phone vodacom. And in 48hr I need to query the cancellation and my upgrade. So at the end of it. It is my job to phone and sort out vodacom staff mistakes. And my original query about the amount being debited is still not sorted. Vodacom are *****ing money. And expect us to sort out there errors made by staff.