JM
John M

1 reviews | Active since Oct 2015

23 Nov 2020, 12:14

Vodacom are crocks.

I am very disappointed with service rendered, by Vodacom, I had a contract with them that came to an end on the 15th of October 2020. I tried to upgrade this contract I was told I don't qualify in relations to my accounts that was not up to date due to Covid 19, although my vodacom account was never in erreas even during the the covid 19 period. OK I understand I was not qualified for upgrading I call on the 16th of November realizing I see an invoice from them that they are running the contract for month to month, when I call for cancelation I was told I qualify for points that can get me 10gig for R99 a month I told the consultant that I don't want no 10gig if I have this points I must use them according to what I want, and He agreed that with this points I can get a divise of which I agreed to. But to my surprise I had to pay R125 monthly for this device that I was actually purchasing with points due to me! Now today I call again it turns out the consultant falsify information, it is sad that a big company like vodacom can get away with this kind of crime unpunished, if I was unsuspecting consumer I will be sitting with a debt because thier consultants falsify information.

0
Replies (2)
Vodacom
Vodacom's reply23 Nov 2020, 13:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JM
John M's update05 Jan 2021, 16:48
Reviewer Update
After this review, I called vodacom again, now I am I erreas of R500, and I ask what erreas because the contract is canceled. Can someone please help me with this nonsense of vodacom please.