SN
Sihle N

1 reviews | Active since Dec 2022

03 Jan 2023, 14:05

Vodacom are *********, my contract ended in February 2022 and they called me around July telling me that my account has accumulated charges of +-R950 of which I do not know how because I am no longer using Vodacom because of their terrible customer servic

Vodacom are *********, my contract ended in February 2022 and they called me around July telling me that my account has accumulated charges of +-R950 of which I do not know how because I am no longer using Vodacom because of their terrible customer service. I ended up paying that amount then, the person that I spoke with assured me that my vodacom account was going to be closed after I paid, now they are harassing me with the phone calls from their collection and when I try pick those calls up they hang up. This morning they sent me a message telling me that I will be handed over. This is annoying and frustrating and I feel like they are just enjoying to abuse a me like this. I do not have any dealings with Vocacom and they must leave me alone. They are damaging my great credit record and I need them to stop this. The guy that called me told me that the call was recorded, can they please listen to their recording and leave me alone please.

0
Replies (2)
Vodacom
Vodacom's reply04 Jan 2023, 08:26
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
SN
Sihle N's update07 Jan 2023, 11:09
Reviewer Update
Good day. If the number you have stated above was converted to pre paid of which I do not even use that account. Why am I being sent statements that I owe you when I am we canceled all the contracts
I had with you. I need you to delete my information from any Vodacom database. I do not even want you to sell anything to me as I do not ever wanna be your customer.
Sihle