1 reviews | Active since Dec 2016
VODACOM ARE *********
<p>I loaded 30mb data this evening, then within a matter of seconds an sms pops up saying my data had run out. I called vodacom using the 155 service and a very rude guy by the name of SIFISO picked up, I politely asked what is happening cause I just loaded 30MB on my phone and now it is finished and he said please hold my system has stuck. I holded for 30minutes before he returned back to me and said can i give him another number to call me from and so I did and he called back, he sadi I must go under data usage down the draft and he asked which app shows first and it was google play store, he asked if the was a tick next to restricted background data and I said no. Now be fore he asked me all this i had already told him that i know all about this and I have done it, so he rudely said you see I told you and so I said let us go through the rest of the apps and they were all on restricted data. So I asked him how come in a matter of seconds a 30mb data is gone from just one app. I became very angry with this guy becasue he was very arogant even said i must not shout at him and talk to much, i must listen to him. I told him he will not tell me how to talk or when to talk when the company he works for has just once AGAIN taken all my data. Yes this in NOT the first time they did this to me. The arogant SIFISO suddenly made funny noises and when i said hellow are you still there, the was no answer so he clearly was not interested to listen to my complaint. I am definately changing this network tomorrow morning, I am sick and tired of their tactics of always *****ing their customers data and thier incompitant rude staff. Even on FB people are posting the same problem so i am not the only one. Believe you me they are definately loosing me as their customer.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
