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Orrin F
1 reviews | Active since Mar 2011
16 Dec 2022, 12:41
Vodacom are ********
This is now one of multiple reviews. An account I tried cancelling last year already (after having it for over a decade) is still not sorted. I now have it reflecting ony credit record as an account in arrears. This is ludicrous. No one at Vodacom has helped me. You try phone me on that number that no longer works and then say you can't contact me. I tried phoning back and nothing is ever sorted. I.am only contactable via email or a UK phone number at present. Which would you like to use?
This whole experience is a complete joke.
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Vodacom's replyOfficial
17 Dec 2022, 20:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Dec 2022, 20:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Orrin F's updateReviewer Update
12 Jan 2023, 13:06Good day. Thank you. While a consultant did email me, it seems no one at Vodacom is able to sort things out. It really does seem that you make it impossible to sort anything out. I would like to escalate this further. What do you deem to be the correct escalation channels?
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Orrin F's update12 Jan 2023, 13:06
Reviewer Update
Good day. Thank you. While a consultant did email me, it seems no one at Vodacom is able to sort things out. It really does seem that you make it impossible to sort anything out. I would like to escalate this further. What do you deem to be the correct escalation channels?