TC
Taryn C

1 reviews | Active since Sept 2014

04 Apr 2023, 13:58

VODACOM ARE *******. CONTRACT BREACHED WITH DEBIT ORDERS PASSED CONTRACT DATE.

After numerous phone calls and emails to Vodacom about my contract that should have come to an end at the end of January 2023, I am still being billed. I was told that they were working on "correcting the contract period", but after following up and waiting 3-5 working days as they suggest each time I called, nothing has been done. My contract was meant to be 36 months, but was extended to 39 months without my consent. I have blocked debit orders, but they still find away to bypass this, which is theft and breach of contract. If you're looking for a contract, do yourself a favour and DO NOT USE VODACOM. They will lie about your contract date and if you try to cancel your contract they wont assist you. The only way to get out of this is with a legal battle.

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Replies (1)
Vodacom
Vodacom's reply04 Apr 2023, 14:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team