Vodacom are cons

I have multiple business lines with Vodacom. I put in a claim with all the necessary documentation for a lost phone. I was notified that I would receive feedback withing 48 hours. It has now been 3 days and I have not received any feedback. Vodacom does not take any responsibility of the claim. They keep wanting to put me through to the insurance company. I am put on hold for a long time where the line eventually dies. Vodacom also does not respond to any emails sent to them. Absolutely pathetic client service. Do not take insurance with Vodacom. They will take your money every month for insurance cover that does not exist. Vodacom are conning their clients.