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Yaqub O

1 reviews | Active since Feb 2014

05 May 2022, 13:50

VODACOM ARE CON ARTISTS

Please be aware of vodacom offering to migrate your package. i had a red plus package paying R948 a month for 1200 minutes and 5GIG data. they offered to migrate me to a package of limitless minutes and 30 GIG data for R1200. As this had happened to me previously i asked the agent 3 times to confirm the amount i would pay and he said 3 times R1200. On receiving my bill, i noticed that they were billing me R1900. i called to question my bill, they now advised me that the sales agent had made a mistake and the cost is not R1200 but R1900 (they did confirm as well that they listened to the voice call and their agent was wrong). so i advised them that if they made the mistake to put me back on my old package. This package suddenly no longer is available so i can either keep what i have which is R700 more than they said or i can go to a lower package than i initially had which is also now more expensive This is the second time this is happening to me so its a norm for them. This is a complete **** so be aware of what they are offering you and ask them to send it to you in writing. i have been a customer of vadacom for over 20 years but i am now definitely cancelling my contract, and will fight this

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Replies (1)
Vodacom
Vodacom's reply05 May 2022, 14:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team