TB
Travis B
1 reviews | Active since Dec 2018
25 Oct 2021, 11:24
Vodacom are committing *****
Vodacom are *******. They have ****** my data yet again and it is unacceptable. I have a data manager that checks the amount of data used (recommended by Vodacom no less), and it shows that I have used far less than the data limitation. This is ***** and I will be taking this further.
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Replies (5)0
Replies (5)
Vodacom's replyOfficial
25 Oct 2021, 11:26Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Oct 2021, 11:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TB
Travis B's updateReviewer Update
25 Oct 2021, 14:54Good day,
whilst this response is welcomed, this *****ing of my data is costing me money by the day. This causes me not to have access to several of my revenue generating resources and this is highly unacceptable.
This needs to be rectified as soon as possible as this is very ******** on Vodacom's part.
Regards,
Travis
whilst this response is welcomed, this *****ing of my data is costing me money by the day. This causes me not to have access to several of my revenue generating resources and this is highly unacceptable.
This needs to be rectified as soon as possible as this is very ******** on Vodacom's part.
Regards,
Travis
TB
Travis B's update25 Oct 2021, 14:54
Reviewer Update
Good day,
whilst this response is welcomed, this *****ing of my data is costing me money by the day. This causes me not to have access to several of my revenue generating resources and this is highly unacceptable.
This needs to be rectified as soon as possible as this is very ******** on Vodacom's part.
Regards,
Travis
whilst this response is welcomed, this *****ing of my data is costing me money by the day. This causes me not to have access to several of my revenue generating resources and this is highly unacceptable.
This needs to be rectified as soon as possible as this is very ******** on Vodacom's part.
Regards,
Travis
TB
Travis B's updateReviewer Update
26 Oct 2021, 15:00Dear Consumer Website Team,
Thank you for the feedback. However this assessment is highly unlikely, as once again, my data usage is monitored using the same application that Vodacom consultants had suggested to use previously - My Data Manager. Your consultant, Dean, who had called me today, had initially checked. And his reading had stated that around 20 gigs were only used, which corresponded to the 16.3 gigs used that had reflected on the Data Manager application being used thus far for this month.
Therefore, the once off gesture of 30 gigs would've been appreciated and accurate. However, it was connecting and now is no longer connecting, as if the data has been shut off once again. Kindly advise.
Regards,
Travis
Thank you for the feedback. However this assessment is highly unlikely, as once again, my data usage is monitored using the same application that Vodacom consultants had suggested to use previously - My Data Manager. Your consultant, Dean, who had called me today, had initially checked. And his reading had stated that around 20 gigs were only used, which corresponded to the 16.3 gigs used that had reflected on the Data Manager application being used thus far for this month.
Therefore, the once off gesture of 30 gigs would've been appreciated and accurate. However, it was connecting and now is no longer connecting, as if the data has been shut off once again. Kindly advise.
Regards,
Travis
TB
Travis B's update26 Oct 2021, 15:00
Reviewer Update
Dear Consumer Website Team,
Thank you for the feedback. However this assessment is highly unlikely, as once again, my data usage is monitored using the same application that Vodacom consultants had suggested to use previously - My Data Manager. Your consultant, Dean, who had called me today, had initially checked. And his reading had stated that around 20 gigs were only used, which corresponded to the 16.3 gigs used that had reflected on the Data Manager application being used thus far for this month.
Therefore, the once off gesture of 30 gigs would've been appreciated and accurate. However, it was connecting and now is no longer connecting, as if the data has been shut off once again. Kindly advise.
Regards,
Travis
Thank you for the feedback. However this assessment is highly unlikely, as once again, my data usage is monitored using the same application that Vodacom consultants had suggested to use previously - My Data Manager. Your consultant, Dean, who had called me today, had initially checked. And his reading had stated that around 20 gigs were only used, which corresponded to the 16.3 gigs used that had reflected on the Data Manager application being used thus far for this month.
Therefore, the once off gesture of 30 gigs would've been appreciated and accurate. However, it was connecting and now is no longer connecting, as if the data has been shut off once again. Kindly advise.
Regards,
Travis
TB
Travis B's updateReviewer Update
27 Oct 2021, 09:54Why did you state that you are providing 30gigs as a gesture then shut it off again? This is extremely ********* and I wish to take this further. You cannot even provide conclusive detailed proof to show exactly how much of my data was allocated where, and also whether the Wi-Fi router that you have provided is functioning properly or not. This is extremely ******** and I am not going to let this be.
TB
Travis B's update27 Oct 2021, 09:54
Reviewer Update
Why did you state that you are providing 30gigs as a gesture then shut it off again? This is extremely ********* and I wish to take this further. You cannot even provide conclusive detailed proof to show exactly how much of my data was allocated where, and also whether the Wi-Fi router that you have provided is functioning properly or not. This is extremely ******** and I am not going to let this be.
TB
Travis B's updateReviewer Update
04 Nov 2021, 15:33You are extremely unprofessional and rude. The least you could have done was respond and say why you had made a huge error by giving me 30 mb instead of 30 gigs, and that you would rectify it. I want to cancel my contract and you will not be charging me any penalties for this as you have ****** my data, went against your word and cost me revenue by doing this. I want out ASAP!
TB
Travis B's update04 Nov 2021, 15:33
Reviewer Update
You are extremely unprofessional and rude. The least you could have done was respond and say why you had made a huge error by giving me 30 mb instead of 30 gigs, and that you would rectify it. I want to cancel my contract and you will not be charging me any penalties for this as you have ****** my data, went against your word and cost me revenue by doing this. I want out ASAP!