1 reviews | Active since Sept 2016

17 May 2018, 20:15

Vodacom are com artist

I had a cellphone contract with Vodacom my contract ended and they never stoped it. They loaded airtime after it ended then I used it. After using it I received a call from them telling me that I have to pay for it. I then told the consultant that I will pay it because I used it, then asked him to cancel it because I no longer need their airtime and my contract has ended he told me that they can't cancel it. Now my line is blocked I can't make or receive calls and my bill is over R2000.00. I would like then to open my line and they must sort out their mistake. So guys I advise you not to buy contract phones from Vodacom cause they are con artists.

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Replies (1)
Vodacom
Vodacom's reply18 May 2018, 06:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team