Vodacom are clearly con artists. Will not cancel a ********** upgrade. Been over a year

If I could rate Vodacom no stars I would.

I have been battling with a fruad case with Vodacom for over a year now. They allowed some one to open a new contract on my name and upgrade a service I already had with them. It took 11 months to get any sort of reposne from Vodacom. In that 11months I was treated like trash by all the call centers. I was insulted by their so called ***** department, who actively went out of their way to not help me. At their request I submitted affidavit after affidavit, because they lost the 3 sepreate affidavits I had previously submitted. The ***** departments at Vodacom are an absolute joke, the first call center i spoke with openly acknowledge that the only way the type of ***** committed on my account could occur if is a vodacom staff member was assisting the perpritrator. Even after this admission you would assume Vodacom would be active in finding out who and putting a stop to it???? Logical to assume i thought, but no the ***** department stated it is not ***** unles a device is taken, I managed to stop that from happening. But than 11 months later My account still frozen, but still being debitted, was still active. I had frozen the account, this should have stopped all action on the account until Vodacom had reveresed the fruad. Fat chance Vodacom continued to take R1000 from my account every month even though the account was frozen and couldnt be used. So 11 months of 3 gigs a month i paid for and did not receive. Yet they recieved money for a device and package that was added to that 3 gigs they never sent out. After 11 months and the 4th Affidavit and with a lawyer in tough, vodacom finally accpeted it was a *****lent account and appare3ntly refunded me the money. 11 months at R1000 equaled R5000 to Vodacom, great maths there. They did not refund this into my bank account, oh no. They gave me R5000 credit, I openly stated in every phone call that the original package had ended months ago and I did not want to renue as I simply do not trust *********. They have now instated the contract back with out my permission, i have tried cancelling over the phone, you get told to email the departmwnt that handles it. When you email them it states the email address is not in use. When you phone bakc you are told its not their fault and they cant help. Vodacom has taken 2 years worth of money from for a 1 year contract, I only used 8 months of that contract. They refuse to refund me, or give me the data i paid for, and now i cant cancel the contract they *******ly reistated. I am at a loss for words, i did not expect this type of blatant disrespect to clients and reading other reviews Vodacom seems to have done this to over 200 peopple, let alone the countless others that havent written a review. Vodacom what happened? Why have you become a ********** company hell bent on abusing your clients???????