LM
LINNERT M
1 reviews | Active since Oct 2009
12 Jan 2026, 16:00
Vodacom are ******! Charging for speed they are not offering
Vodacom has closed my query without resolving it! They continue to bill me for a service they are not offering/remdering! Why am I being **********? Why is Vodacom charging me for a speed of 500mpbs that they are not offering and you go ahead to close my query without the decency of resolving it?
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Replies (2)
Vodacom's replyOfficial
13 Jan 2026, 07:25Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply13 Jan 2026, 07:25
Official
Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
LM
LINNERT M's updateReviewer Update
14 Jan 2026, 10:48Good day! Your technician came this morning and surprisingly he advised that checking speeds differed from device to device and when he checked it with his laptop, it gave him greater than 500! Why is it when we check with all our devices it never gives us 500 but ends at about 369? I want my contract dropped to 300mpbs because that is what I’m being offered by you. When your consultant ran the speed test on the 5th January 2025, she never got the 500 and logged a call for me. My son tried checking the speed with his laptop after the technician left and got a speed of 277! What on earth is this?
LM
LINNERT M's update14 Jan 2026, 10:48
Reviewer Update
Good day! Your technician came this morning and surprisingly he advised that checking speeds differed from device to device and when he checked it with his laptop, it gave him greater than 500! Why is it when we check with all our devices it never gives us 500 but ends at about 369? I want my contract dropped to 300mpbs because that is what I’m being offered by you. When your consultant ran the speed test on the 5th January 2025, she never got the 500 and logged a call for me. My son tried checking the speed with his laptop after the technician left and got a speed of 277! What on earth is this?