PN
Pearl N
1 reviews | Active since Jan 2021
26 Jan 2021, 18:56
Vodacom are bunch of nonprofessionals!
I have had a query that was and still not resolved with Vodacom since July 2016 and i have brought it to their attention over over and most recently on 18 January 2021 and still have not received any help or feed back regarding funds that were paid and not allocated to my and no refund was done despite multiple calls made then and sending proof of payments to different people who were telling me the matter was escalated almost 5 years now and nothing was done. Vodacom is a ******* that has no ethics for such a big organization, I am so disappointed and now at a point where I am just totally disgusted!!!
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Vodacom's replyOfficial
27 Jan 2021, 07:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jan 2021, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PN
Pearl N's updateReviewer Update
28 Jan 2021, 12:34I just got a call from Lance who basically called to tell me that the company cannot help me. Basically what Vodacom has done is ***** from me?? How can you not allocate money in your businacvount or reserve or unallocated account (whatever you call it) when there is proof of payment? He tells me to send the pop to Vodacom, which is what I have been doing with no luck Since 2016! As a result we are here now. Where's the integrity Vodacom?? I have sent the pop AGAIN! LETS SEE WHAT WILL BE DONE DIFFERENTLY.
PN
Pearl N's update28 Jan 2021, 12:34
Reviewer Update
I just got a call from Lance who basically called to tell me that the company cannot help me. Basically what Vodacom has done is ***** from me?? How can you not allocate money in your businacvount or reserve or unallocated account (whatever you call it) when there is proof of payment? He tells me to send the pop to Vodacom, which is what I have been doing with no luck Since 2016! As a result we are here now. Where's the integrity Vodacom?? I have sent the pop AGAIN! LETS SEE WHAT WILL BE DONE DIFFERENTLY.