1 reviews | Active since Aug 2017

11 Aug 2017, 06:50

Vodacom are billing for FREE data

<p>I upgraded last year October and with this received a free tablet with 250 mb data. First month I did not get billed for the data as is free. Since Janunary I have now been billed for this data. I have tried going into a shop 3 times and multiple queries logged with Vodacom. I am still been billed for something that was free. I have never met such a useless organisation in my life. Check your bills as I am sure I am not the only one been billed for something I should not be.</p>

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Replies (1)
Vodacom
Vodacom's reply11 Aug 2017, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team