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Brett W

1 reviews | Active since Nov 2017

16 Nov 2023, 10:57

Vodacom are beyond a joke.

After trying for three days to do an online application - with constant Technical Issues messages, being phoned multple times, having to go through the same process on the phone, trying to get assistance via social media - only to be told they've received my application and to wait for the call, and then to be told later in the day that they can no longer find the application I must redo it - and then AGAIN the technical issues message.

Today, its finally resolved, and they proceed with the application - only to tell me I do not qualify for R329 contract. I'm fulltime employed, own property, and with my salary you have confirmed I can settle the entire contract with a days work if needed, but - I don't qualiy for the R329/pm contract?

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Replies (4)
BW
Brett W's update16 Nov 2023, 11:40
Reviewer Update
According to Vodacom I have a bad credit report, just pulled all four bureau reports - all reports excellent with no adverse findings, accounts are all closed in Good Standing - or open in Good standing and up-to-date.
Vodacom
Vodacom's reply16 Nov 2023, 12:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
BW
Brett W's update16 Nov 2023, 13:16
Reviewer Update
You guys are a joke. I'm not applying for anything.
BW
Brett W's update16 Nov 2023, 13:17
Reviewer Update
You have basically ignored the entire complaint and thumbsucked your own credit report.