1 reviews | Active since Dec 2013
Vodacom are being dishonest
In December 2017 I upgraded my contract with Vodacom. According to the lady you I upgraded with, the new contract included a once off 10GB data bundle as well as 2GB x 24 months free of charge. Last month It was only after I complained on HelloPeter that Vodacom issued me with the data that was supposed to be issued as per OUR CONTRACTUAL AGREEMENT. As of the 1st February 2018, I have still not received the 2GB as I have been promised. Then to add insult to injury, when I checked my bill on the Vodacom app I was being charged R888 instead of the R768 AS PER OUR CONTRACTUAL AGREEMENT. I am being charge R119.97 for Vodafone live. What is Vodafone Live? I did not subscribe to Vodafone Live so why am I being charged for this? Vodacom are *******!!! I will not pay Vodacom until these issues are addressed!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
