ZH
Zaid H

1 reviews | Active since Dec 2013

01 Feb 2018, 09:53

Vodacom are being dishonest

In December 2017 I upgraded my contract with Vodacom. According to the lady you I upgraded with, the new contract included a once off 10GB data bundle as well as 2GB x 24 months free of charge. Last month It was only after I complained on HelloPeter that Vodacom issued me with the data that was supposed to be issued as per OUR CONTRACTUAL AGREEMENT. As of the 1st February 2018, I have still not received the 2GB as I have been promised. Then to add insult to injury, when I checked my bill on the Vodacom app I was being charged R888 instead of the R768 AS PER OUR CONTRACTUAL AGREEMENT. I am being charge R119.97 for Vodafone live. What is Vodafone Live? I did not subscribe to Vodafone Live so why am I being charged for this? Vodacom are *******!!! I will not pay Vodacom until these issues are addressed!

0
Replies (1)
Vodacom
Vodacom's reply01 Feb 2018, 10:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team