1 reviews | Active since Dec 2013
Vodacom are being dishonest
It's been three days since my review was published and Vodacom's generic reply was recieved, but no one from Vodacom had contacted me yet.
Last month I upgraded my contract with Vodacom. According to the lady I upgraded with, the new catract included a once off 10GB data bundle as well as 2GB x 24 months free of charge. I have not received the full 10GB, instead Vodacom gave me 6GB and I still have not received the 2GB as I have been promised. Then to add insult to injury, Vodacom sent me an invoice of R1 693.00. They were charging me for 12GB I have not recieved for December. They said that the invoice would be corrected, but on the new invoice I am still being charged for both this contract as well as my old contract. Vodacom are once again *****ing from me!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
