ZH
Zaid H

1 reviews | Active since Dec 2013

02 Jan 2018, 20:24

Vodacom are being dishonest

Last month I upgraded my contract with Vodacom. According to the lady you I upgraded with, the new catract included a once off 10GB data bundle as well as 2GB x 24 months free of charge. I have not received the full 10GB, instead Vodacom gave me 6GB and I still have not received the 2GB as I have been promised. Then to add insult to injury, Vodacom sent me an invoice of R1 693.00. They were charging me for 12GB I have not recieved for December. They said that the invoice would be corrected, but on the new invoice I am still being charged for both this contract as well as my old contract. Vodacom arr once again *****ing from me!

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Replies (2)
Vodacom
Vodacom's reply03 Jan 2018, 06:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Jan 2018, 14:57
Official

Dear Zaid,

Thank you for your patience.

As discussed, your query has been addressed and resolved.

Regards,

UW