Vodacom are bad in communication

Tuesday I send an e-mail to Vodacom Customer Care, due to I have to farward the e-mail received from Intec that indicated that I needed to speak to Vodacom regarding the airtime that where lift on the card that where stollen with the phone. up to date I did not received any feedback from Vodacom to indicated what happend to the airtime and will it be possible to transfer the aritime that where on lift on SIM *** 4115_G ***) to SIM ***_A or to *** number. I am stranglling since October 2014 with Intec and finally I received another SIM but the no information regarding the airtime. I phone vodacom but where informed that Intec needs to sort it out. I paid the phone via intec and all I want is an answer to the remaining airtime.