Vodacom are ****** and impossible to reach to solve a problem

I had a terrible experience with Vodacom. Once my contract ended, I decided to call it quits and move to another carrier. Once reaching the end of my contract I contacted them and requested cancellation. Was informed I had to wait another month before they could cancel my contract event, though the contract had lapsed. Upon reaching the end of this second imposed end of contract date, I was contacted by Vodacom to finally close my account and move me to pay-as-you-go. I consultant confirmed that teh last payment will go off (it was debit order) and then contract will be closed and number ported.

This happened to my surprise, payment went off, contract closed, and moved to pay as you go.

Now Months later I get a final demand letter for R131 (no other information or communication) after I repeatedly asked the consultant in my discussion in Feb if the account was settled. I think this is a mistake, but I cannot get in touch with any person from Vodacom to event try and settle this small amount. The communication is blocked by their Toby bot, which does not work. I have to give my phone number, which it says does not exist. I called billing with no answer.

Totally pathetic, I will never advise anyone to do business with Vodacom ever!!!