Vodacom are a waste of time, effort and frankly the brain capacity and unnecessary frustration

After receiving a sim card via courier, we were told that the sim card does not have a number attached to it, and to call after sales department to activate the sim, after numerous long waiting times, and being transferred to alternate departments, being told that the sim card needs to be rica and that another department will do this, then waiting another 30 minutes for them to tell me that they cannot help and the sim needs to be activated, and to call after sales.

again after sales is of no help, and i now need to contact an additional department, who then tells me that aftersales is the correct department and they will transfer me, waiting another 20 minutes i am told that i need to go back to vodacom shop and redo the entire process again.

the service is unprofessional, the staff follow a script and have no idea of what actually to do or who to contact other than playing pingpong to alteranate dpeartments to get the ticket off of their desk and make it someone elses problem.

i am still waiting for a resolution. it has been on going for 5 days now. with no end in sight.

terrible product, impossible to cancel contracts, 0% of assistance