MC
Mike C

1 reviews | Active since Aug 2018

04 Oct 2018, 13:22

Vodacom are a Monoploy with no competition

I have a serious complaint against Vodacom. I Live in Brackendowns Alberton and am facing unfair trading practices. My address is 19 Mulberry Street Brackendowns Alberton. Recently fibre was installed in our area and reps came to our house to sign people up. Imagine my shock when I was informed that my neighbours could use any service provider and sign up for free on a month to month contract with no installation costs for R604 per month. I was the told I can have the same service for R900 per month and R1000 installation costs. Reason being that Vodacom have gained the infrastructure on my block and will not allow any other service provider, even though my neighbour paying 50% per month less can use Vodacom if he wishes to. Today I lodged a complaint with the competitions board and will wait to see if these people are genuine or not. How in this day and age can a company like Vodacom still have a monopoly over people wishing to have fibre.

0
Replies (3)
Vodacom
Vodacom's reply04 Oct 2018, 14:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Oct 2018, 14:38
Official

Dear Mike,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per our chat with you on the 21st of September 2018. We have already provided you with feedback on this matter and the feedback remains unchanged.

Regards

Consumer Website Team(SA)

MC
Mike C's update04 Oct 2018, 15:26
Reviewer Update
You haven't explained how you can charge my neighbour R604 per month with free installation and then charge me R900 per month with R1000 installation for the same package