MA
Michael A

1 reviews | Active since Feb 2020

22 Feb 2020, 11:54

Vodacom are a bunch of *******

Let me start this off by saying that I’m forced to choose a one star rating as a minimum, zero would be way more appropriate. Whilst playing the Vodacom shake up your summer game, I was given the option of purchasing 10gb for 7 days for R215, I pressed “yes” by mistake, there are no other confirmation steps after that and my account was immediately charged. I phoned Vodacom and asked for them to please reverse this transaction and that I’ll never use this data, apparently it can’t be reversed. I’m no legal expert but surely this has to be in contravention of the Consumer Protection Act, I am being forced to use a product that I do not want and won’t be able to use. I am going to be taking my business elsewhere once my contract expires. Michael Ascencao

0
Replies (1)
Vodacom
Vodacom's reply22 Feb 2020, 18:05
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team