Vodacom are a bunch of *******!!

Item: Vodacom
Rating: 1
Author: Kizito U

I have visited Vodacom to have my number changed to prepaid from contract. Please note that this contract has been cancelled for the past two years. I have received reference number after reference number but the problem still stands - FOR THE PAST TWO WEEKS! Please look in to this and fix it! The service at this Vodacom outlet in question is beyond appalling. Nobody cares to give you an answer. All I’ve heard is “we’ll log it and get back to you”. This is really and truly utter nonsense.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Jun 2018, 06:33

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply19 Jun 2018, 06:33

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Kizito U's updateReviewer Update

22 Jun 2018, 06:14

So I get contacted by Vodacom on 19/06/18 only to be told they are still investigating and escalating my query. I did not receive any reference number or a call back stating that the problem has been sorted. Do I really have to go via ICASA or my attorney just to get you guys to wake up?

Kizito U's update22 Jun 2018, 06:14

Reviewer Update