JG
Jeanette G

1 reviews | Active since May 2018

18 May 2018, 22:09

Vodacom are a bunch of *******!!!

Vodacom are a bunch of *******!!!! I have never subscribed to any of their live games, I don't even know what it is. Everytime I just see my airtime decrease drastically I know I've been subscribed again!!!!!

Tonight I saw that I've "purchased" 71 subscriptions in the last 2 months! They subtract R7 everyday from my airtime to every subscription!!! They can see that Ive never used these services, why will I subscribe to something so expensive and never use it!!!!!

Previously I've cancelled 5 subscriptions (which I never subscribed to - they took R100 in 3 days!!!) I phoned Vodacom and the sent me a link to see my subscriptions, that's how I could cancel it. Tonight I saw my airtime again very diminished and when I clicked the link I was subscribed to 2 subscriptions (taking R14 per day!!!!).

Its no use I phone Vodacom - no results! And now I have to stay at vodacom cause it's the only network that's available here on the farm. But they are *******!!!!!

0
Replies (2)
Vodacom
Vodacom's reply19 May 2018, 09:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 May 2018, 09:48
Official

Dear Jeannette,

Feedback has been provided.

Regards,

Cassandra